1st Line IT Support Engineer

1^st Line IT Support Engineer

North London

Up to £28,000 per annum + Benefits

My client, a rapidly growing MSP is looking for a 1^st Line IT Support Engineer to join the team. The ideal candidate will possess at least 1 year of experience in an IT support environment, with expertise in Windows Desktop OS, hardware, and the MS Office suite. A basic understanding of IT networking and strong problem-solving skills are essential. Experience in an MSP environment, support for VoIP systems, Office 365 administration, and basic server administration would be advantageous.

The MSP company specialise in IT Support, Cyber Security and VoIP Phone Systems. You will be joining a fantastic team and it is a great opportunity to develop your career in a growing company - they value promoting internally and fund courses to help better your IT knowledge.

As a 1st Line IT Support Engineer, you'll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You'll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.

KEY SKILLS:

Essential:

• A minimum of one year's experience in IT support.
• Proficiency in supporting Windows Desktop OS.
• Strong understanding of PC, laptop, and printer hardware.
• Comprehensive knowledge of the entire MS Office suite.
• Basic grasp of IT networking principles and cabling.
• Exceptional telephone etiquette with excellent interpersonal and communication abilities.
• Demonstrated problem-solving skills with a methodical approach.

Desirable:

• Prior experience in an MSP setting.
• Familiarity with supporting VoIP systems.
• Experience in Office 365 administration.
• Ability to provide support for Mac OSX.
• Basic proficiency in server administration tasks such as AD user account management and password resets.

BENEFITS:

• Starting salary of up to £28,000 per annum
• 28 days holiday (incl. Bank Holidays)
• Hybrid working
• Performance related bonus scheme (Paid twice yearly)
• Excellent training and funding for you to gain certifications
• Paid study leave
• Travel pay for site visits including company Oyster card
• Eye test and glasses vouchers
• Company social events
• Smart casual dress code policy
• Involvement with local charities and fundraising days/events

Interested? Please send your CV to rory.kelly @ circlerecrutiment.com or call up for more information - 0161 877 9200.

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