1st Line Support Engineer

Job Description
Attention IT professionals!
Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction?
Look no further than this IT and Communications company!
Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer with excellent communication skills and strong technical troubleshooting ability. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment.
As a member of the team, you'll be responsible for:
Providing onsite 1st line support
Working at customer sites as required
Proactive desktop monitoring ️
Daily checks
Hardware installation and maintenance
Providing out-of-hours support where required ️
At this company, they believe in investing in the staff, who all receive training opportunities, regular reviews, and incentives for certification. They choose our new recruits carefully to get the right people, and keeping staff happy and motivated means a lot to the – it also means a better service for the customers.
If you have:
Great customer feedback
The ability to complete tasks within agreed SLAs
Excellent verbal and written communication skills
Problem-solving abilities
The ability to work under your own initiative and prioritize workload ‍♀️
Experience with Microsoft Windows (Mac desirable), hardware, and software experience
The ability to work effectively in a team while remaining productive during slow periods
Then we want to hear from you! Join the team and be a part of a company that values teamwork, communication, empathy, and delivering on our promises to provide reliability for the customers' businesses.
Apply now!