Admissions Officer

LCKA offers an opportunity for an enthusiastic and highly motivated Admissions Officer to help us reach out to the community and meet recruitment targets for our higher education and professional courses.LCK Academy is a forward thinking, diverse and vibrant place to work. We believe that our staff are at the heart of the organisation, and having the right people with the right knowledge and skills is the key to our success. We are looking for committed people who are passionate about working in an aspirational and high performing academy, dedicated to facilitating an outstanding learning experience for students. The successful candidate will have a keen sense of responsibility, ownership and a ‘can do’ approach to addressing everyday challenges.We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme (LGPS), employee assistance programme, discounted local gym membership, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits schemeEquality, Diversity And InclusionWe are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support.We particularly welcome applicants from groups currently under-represented in senior roles, including females, Black, Asian and Minority Ethnic (BAME), people with disabilities and from the LGBTQ community. We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the Academy to share this commitment.How to ApplyPlease read the Job Description (below) and apply by sending your CV and Covering letter to #####
explaining why you are right for this position. You are advised to apply ASAP as applications will be considered upon receipt; we reserve the right to interview before the closing date. Please note that applicants will be required to attend an interview before a decision can be taken and an offer for the position is made. Applicants may also be subject to a standard background check by the Disclosure and Barring Service (DBS) and be required to supply two references.Job DescriptionJob TitleAdmissions OfficerDepartmentAdmissionsReporting toAdmissions ManagerHoursFull-time and Part-timeLocationLondon (Harrow and Brent)London’s Community Kitchen Academy (LCKA)LCKA provides students with Higher National Diplomas (HND) in Business and Hospitality Management in partnership with Strode College, as well as professional courses in Cookery and Digital Skills. LCKA courses provide students with a flexible pathway to the final year of a university degree. They also help students build the confidence they for gainful employment, job promotion or to start their own enterprises. The LCKA ethos is zero self-doubt, zero hardship.The RoleThe Admission Officer implements and coordinates the processing of student applications for the Academy. The Admissions Officer will support the Admissions Manager as part of a team working towards meeting recruitment targets.The Admissions Officer will support applicants through the admissions process and deal with any enquiries regarding admissions. This is an applicant focused role and requires commitment to providing a high level of service to recruit appropriate students to our courses.You must be available to work during busy periods and weekends if necessary; especially at intake times, and no annual leave will normally be permitted during these periods. Some restrictions on taking annual leave exists at other peak times e.g. January/February and April/May and September/October.Responsible for all aspects of the administration and processing of applications to LCKA courses.Providing support and guidance to staff and students on admissions processes and procedures.Working collaboratively with the wider admissions team including student outreach and conversion activities to meet recruitment targetsUsing judgement, initiative and creativity to ensure the appropriate processing of applicationsManaging time effectively, prioritising work to meet demands and recruitment deadlines.Maintain accurate records in accordance with LCKA requirements, ensuring compliance and maintenance of relevant systems.Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).Provide support and guidance on course options to applicants and potential applicants verbally and in writing, dealing with all internal and external queries concerning the progress and status of an application.Provide a quality, customer focussed first line information service, giving initial support and guidance on admissions policies and procedures.Carry out initial checks on applications for a portfolio of courses and eligibility for admission into a programme, including but not limited to minimum entry requirements, qualifications, residency status, criminal convictions, multiple application identification, immigration checks.Monitor the responses of applicants to decisions and update the information on the institutions student record system.Booking interviews with prospective applicants via phone, e-mail and SMS.Invigilate all assessments taking place in the assessment centre, offering support to applicants if required and supporting the academic staff conducting interviews.Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.Assist the Business Development Team with Open days when required.Maintaining a good working knowledge and awareness of the Academy and its partner’s admissions, application and enrolment systemsParticipating in staff induction and ongoing training and development.Working effectively as a member of the admissions team.Additional Duties (as and when required)Liaising with IT staff to ensure published information on admissions is up to date and accurate at all times.Liaising with IT staff to ensure courses are advertised correctly on the website and uploaded in good time.Fee assessing and checking student finance eligibilityHelping and guiding students in making applications, making student finance applications and UCAS applicationsFollowing up and converting enquiries, and ensure pending documents are received before any offer is issued and accepted for the studentClearing and confirmation prior to enrolmentHaving an awareness and understanding of all procedures and policies relating to UCAS and direct applicationsMonitoring and processing of UCAS/Direct applications as required.Ensuring high standards of customer service to all prospective and current students.Continuously reviewing the admissions policy, and procedures to ensure they meet the needs of applicants.Level 3 Qualifications e.g., A’ levelsVery good written and oral communication skills.Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.Experience of being administratively self-sufficient and accustomed to exercising initiative.IT literate and confident user of the Microsoft Office package.Experience of prioritising and ability to balance a diverse workload while working with precision.Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.Ability to manage change and respond positively to new challenges.Pro-active, responsive, motivated, and approachable.Ability to work under pressure.A flexible and adaptable attitude, including occasional evening and weekend working and off-site.A methodical and organised approach to work with a high level of accuracy and an eye for detail.Committed to working as part of a team.Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.Previous experience in a Higher Education AdmissionsBA (Hons) Degree or other relevant professional qualificationGeneral understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.Demonstrable experience of the workings of an Admissions or related teamExperience in a course advisory role.Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.Experience with student management systems (e.g.: SITS, Salesforce, Unit4).Experience with the UKVI Sponsoring System & Student Route regulations.Creative and innovative approach to problem solving.Knowledge of two or more languages.A high degree of good judgement with ability to make recommendations or decisions.Experience of working/communicating with students in educational settingsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned in consultation with the postholder to ensure the continual progress of the Academy.
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