Business Systems Support Administrator

Visual Data Media Services provides a full spectrum of both traditional post-production and file mastering, transformation, and storage services, aimed at meeting the skyrocketing demand for digital media fulfillment. Our newly constructed facility is custom designed to support fulfillment of content owners’ broadcast and internet distribution needs. We are focused on fast, accurate, and efficient delivery. Our use of cutting-edge technology and innovative systems, allows us to respond quickly and deliver Editing, Audio, Quality Control, Duplication, Asset Management and Digital Distribution services with a customer experience that is unparalleled in the industry.
We are excited to announce that we currently have a position open for a Business Systems Support Administrator in our Business Systems department.
Position Overview
The Business Systems department is responsible for building, integrating, and maintaining off-the-shelf and in-house software applications, which benefit our staff and clients. These applications range from order and asset management to revenue and cost reporting. We are looking for the right person to administrate and support our business systems.
This role is primarily to act as first-line support and be a problem solver for our business systems applications. This role will involve collaboration with Business Systems, business stakeholders and third-party vendors.
Responsibilities
The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Take ownership of the Business Systems helpdesk, assessing and distributing support tickets, resolving, and escalating issues, with continual monitoring of the support queue to meet SLAs.
As part of being first-line support, the candidate will need to triage and action tickets themselves.
Update helpdesk tickets for incidents and changes within deadlines ensuring information is fully captured and any relevant knowledgebase is updated.
Carry out configuration across our systems.
Provide high-class support to users across sites in a timely and professional manner via our helpdesk and over the phone.
Liaise with third-party vendors to bring issues to a speedy resolution on behalf of the business.
Produce robust support documentation.
Desired Skills and Experience
Experience in systems administration.
Experience of using a Service Desk Management system to manage the support lifecycle.
Ability to prioritise, manage and perform under pressure to meet SLAs.
Experience of Xytech’s MediaPulse, PowerBI, Salesforce, and Zendesk would be advantageous.
Ability to adapt to changing business requirements, with a “can-do” attitude.
Can work independently.
A learning mind-set and ability to pick up new skills.
Excellent IT skills.
Excellent verbal communications skills. Approachable, friendly, and able to build rapport.
Good written communication, able to quickly record details of problems and solutions as they arise.
Good personal organisational skills, with the ability to multi-task across tickets.
Good interpersonal skills, with the patience to deal with non-technical users.
Familiar with film and TV industry.
Benefits
25 days of annual leave within a full year + bank holidays
Group Life Insurance
Employee Assistance Programme – YuMatter
Health Cash Plan
Shopping Discounts and Cash Back offers on a wide range of retailers.
Aviva Group Pension
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