Clinical Office Team Leader, Ophthalmology (NHS AfC: Band 5) - Ophthalmology - Ashford and St. [...]

Employer
Ashford and St. Peter's Hospitals NHS Foundation Trust
Employer type
NHS
Site
Ashford and St Peter's Hospitals
Town
Ashford
Salary
£29,828 - £36,311 pa, inc. HCAS
Salary period
Yearly
Closing
28/04/2024 23:59
Clinical Office Team Leader, OphthalmologyNHS AfC: Band 5Job overviewPREVIOUS APPLICANTS- PLEASE DO NOT RE-APPLY.An exciting Band 5 opportunity has arisen to further improve the Ophthalmology Services at Ashford Hospital.To ensure the successful management and leadership of the Clinical Office and Reception team for Ophthalmology in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post of 37.5 hours. The candidate requires a high level of organisational skills, attention to detail, and someone who is good at communicating with a wide range of health care professionals.Main duties of the jobEnsure the successful management and leadership of the Clinical Office and Reception team for Ophthalmology in line with Trust Values, Strategic Objectives, Policies and Procedure.Oversee the smooth running of the non-admitted patient pathway, and follow up outpatient waiting list. Robust management of the Doctors’ job planned outpatient activity, to ensure efficient use of Trust resources and a positive patient experience.Working for our organisationAshford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH TeamAlthough it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.Detailed job description and main responsibilitiesEffectively manage the clinical office, administration and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.Line Manager for the clinical office staff, reception staff, ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team.Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff.Upload and approve wait list initiative shifts for outpatient clinic activity to Locums nest.Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar.Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care.Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required.Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management.Check Advice and Guidance requests from GP’s daily, expedite Consultant triage and respond back to the provider within 48 hours.Must be conversant with Cerner, Evolve, LUNA, Locums nest and any other system relevant to your role. Must have working knowledge of these systems for in-putting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings.Attend monthly Chief Executive Team Brief and cascade to the clinical office team and junior medical staff.Undertake projects as directed by the Service Manager.Person specificationQualificationsNVQ Level 4 or demonstrable equivalent practical experience of working in an admin team settingECDL or equivalent IT literacyExperienceUse of computer packages such as databases, excelKnowledgeNHS ConstitutionTrust vision, values, strategic objectives and key work programmesEvidence with working with external clients and the general publicKnowledge of 18 week RTT TargetSkillsAbility to work independentlyAbility to effectively communicate at all levelsExcellent communication skill verbal and writtenExcellent interpersonal skillsExperience of managing complex situations in a busy and fast-paced environmentOrganisation of workComputer skills in excel and emailWillingness to attend in house trainingAbility to liaise with all levels of staffOther requirementsAble to demonstrate that you are honest, reliable and trustworthyTreat patients, visitors, colleagues with respectAbility to travel between Trust sitesAbility to be flexible to meet the needs of the team, the service and the TrustAbility to work as part of a teamCalm approach at all times especially when under pressure of time constraintsAbility to prioritize and organize own workloadEmployer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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