Customer Engagement Director

Join to apply for the Customer Engagement Director role at Anderson Recruitment Ltd
3 days ago
Be among the first 25 applicants
Join to apply for the Customer Engagement Director role at Anderson Recruitment LtdSave this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you.
Email
Welcome backSign in to save Customer Engagement Director at Anderson Recruitment Ltd.Anderson Recruitment Ltd provided pay rangeThis range is provided by Anderson Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Customer Engagement Director - Hybrid Working!Our friendly and thriving Saas client Cirencester are looking for a Customer Engagement Director to join their dynamic team on a full-time, permanent basis.In this role, you will take charge in all areas of improving the processes related to the b2b customer journey and ultimately, the whole customer experience. You will not only improve on any current processes in place but bring your own strategy and ideas to the table. You will have 3x members of staff directly reporting to you which include 2x line managers and 1x individual.In return, you will benefit from an excellent office working environment, dynamic and friendly team, 26 days holiday + bank holidays, free parking, hybrid working and more.Responsibilities:Develop and maintain a clear and cohesive customer engagement strategy across the business.Take lead on key aspects of the customer journey, such as training and implementation of company product (software), primary and secondary support and account management.Leading the development and implementation of effective client experience strategies to drive engagement.Implement and develop impactful customer journey strategies with the aim of maximising engagement.Focus on developing new and effective and ideas of ways to of cross and upsell to customers.Line management of three direct reports (2x managers and 1x individual).Lead and inspire team to achieve business goals and objectives.Other ad-hoc general duties to support role including reporting, administration and team support.Key Attributes:Clear, confident communicator.Previous management experience.Previous experience in customer service or salesExcellent time management skills.Full driving licence.Hours: Monday - Friday - 9am - 5pm + Hybrid working once trained of 2 days a week from home if desiredSalary: Up to £50k + lots of benefits including:Hybrid working26 days holiday + bank holidaysChristmas time offCompany Pizza Days/BBQsFree office bread/cakes/biscuitsAnnual appraisals + progression opportunityStaff events for Xmas, Summer + moreRelaxed company dress codeEAP ProgrammeFree parking Seniority levelSeniority level Director Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Anderson Recruitment Ltd by 2xGet notified about new
Engagement Director
jobs in Cirencester, England, United Kingdom.
Brighthampton, England, United Kingdom
£75,000.00-£95,000.00
3 weeks ago
Kemble, England, United Kingdom
3 days ago
Swindon, England, United Kingdom
1 month ago
Swindon, England, United Kingdom
1 week ago
Gloucester, England, United Kingdom
1 month ago
Witney, England, United Kingdom
1 month ago
Head RVN - Independent Clinic - Gloucester
Swindon, England, United Kingdom
1 week ago
Hotel and Guest Experience Manager, Lydiard Hotel & Conference Centre
Swindon, England, United Kingdom
5 days ago
Stanton Harcourt, England, United Kingdom
5 days ago
Stanton Harcourt, England, United Kingdom
5 days ago
Cambridge, England, United Kingdom
1 month ago
Tewkesbury, England, United Kingdom
54 minutes ago
Witney, England, United Kingdom
1 week ago
Witney, England, United Kingdom
1 week ago
Marlborough, England, United Kingdom
1 month ago
Cambridge, England, United Kingdom
1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr