Customer Experience Manager United Kingdom , London

In this role you will represent the voice of the customer across the entire Natterbox customer journey. You’ll form part of our highly established Customer Success Team, but will work with stakeholders across the business to drive positive change, ensuring we deliver a customer experience that is best in class.ResponsibilitiesAct as the voice of the customer across key company projects, ensuring all decisions the business makes are done with the customer in mindHelp define and iteratively deliver our ideal customer journeyWorking cross functionally across multiple departments to drive change within the businessCollaborate with the Executive Team to deliver our 2024 Global Customer Advisory Board ProgrammeWork closely with our marketing and product teams to deliver our Customer Communications ProgrammeRequirementsWhat you will bring to this roleYou are a personable and conscientious individual with excellent organisational skills and an eye for detailExperience with Salesforce and/or a Customer Success Tool are a bonus but definitely not essentially, we’ll provide you with full training in all necessary areasA natural relationship builder, you’re someone that can network internally as well as externally to drive change within the businessYou will have 4+ years of experience in a similar customer focused role25 days annual leave increasing to 30 days after 2 yearsPrivate health insurance (after probation)
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