Customer Operations Executive

We're looking for
a dynamic and experienced Customer Operations Executive to drive our digital retail strategy to new heights. Job Title: Customer Operations ExecutiveLocation : LondonJob Type : Permanent - Full TimeRole Overview:+ Customer Support: Provide exceptional support to customers, ensuring their inquiries and concerns are addressed promptly. We're looking for
a dynamic and experienced Customer Operations Executive to drive our digital retail strategy to new heights. Job Title: Customer Operations ExecutiveDepartment : Marketing & SalesLocation : LondonJob Type : Permanent - Full TimeRole Overview:+ Customer Support: Provide exceptional support to customers, ensuring their inquiries and concerns are addressed promptly.+ Order Management: Oversee end-to-end order processing, from placement to fulfillment, ensuring accuracy and efficiency.+ Communication Excellence: Maintain clear and effective communication with customers through various channels.+ Issue Resolution: Proactively identify and resolve customer issues, striving for first-contact resolution.+ Process Optimization: Evaluate and optimize customer service processes for increased efficiency.+ Data Analysis: Utilize data analysis to identify trends and opportunities for improvement in customer operations.+ Feedback Management: Collect and analyze customer feedback to enhance service quality.+ Cross-Functional Collaboration: Collaborate with other departments, including logistics and marketing, to ensure a seamless customer experience.+ Customer Engagement: Implement strategies to increase customer engagement and satisfaction.+ Continuous Improvement: Contribute to the ongoing improvement of customer service operations.Qualifications:+ Proven Experience: Demonstrated experience in customer service or operations management.+ Communication Skills: Excellent verbal and written communication skills for effective customer interaction.+ Problem-Solving: Strong problem-solving skills to address customer issues and improve processes.+ Technology Proficiency: Familiarity with customer relationship management (CRM) tools and other relevant technologies.+ Adaptability: Ability to adapt to changing customer needs and a fast-paced environment.+ Detail-Oriented: High attention to detail to ensure accuracy in order processing and issue resolution.+ Team Collaboration: Ability to collaborate with cross-functional teams for holistic customer support.+ Customer-Centric Approach: Dedication to a customer-centric approach in all aspects of the role.+ Analytical Skills: Basic analytical skills for data interpretation and decision-making.+ Continuous Learning: Willingness to learn and adapt to new tools and technologies in the customer service domain.What You'll Get: + Competitive remuneration package. + Brand and retail perks.How to Apply: To apply for this position, please send your resume and cover letter to #####
.
#J-18808-Ljbffr