Customer Resolution Officer

Customer Resolution Officer 12-month Temporary
Salary: £35,287 - £37,880Hours: 37 hours per week (may be required to work out of hours)Location: Office based – WolverhamptonJob Type: 12-monthTemporary Overview:An exciting opportunity has become available within our Customer Resolution Team for a Customer Resolution Officer. The position will play a crucial role in ensuring we comply with the standards outlined in the Housing Ombudsman’s Complaints Handling Code and meet the expectations of the Regulator of Social Housing.Key Responsibilities: Undertake activity to support, across the organisation in the management and delivery of our resolutions work with customers. Ensure that WH are meeting sector standards around complaints handling, claims and MP/ councillor enquiries.Work with colleagues, managing complaints and ensuring that we can all take the best learning from customer experiences.Maintain positive and effective relationships with key partners such as board members, councillors, MPs and the general public.About you:Can you demonstrate significant experience of working in a resolutions, complaints, or customer service role?Are you able to work under pressure, acting resiliently, in a fast- paced environment?Are you a team player and able to manage your time effectively? Are you able to build great working relationships with colleagues at all levels, as well as with customers?Do you have excellent written and verbal communication skills?Do you have a positive can-do attitude?Our organisation:We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.Equality and Diversity:We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.Reports To: Customer Experience ManagerClosing date: 21 May 2024Interview date: 31 May 2024 Contact for an informal discussion / more information: Andrew Finch07855 225680Attached documentsCustomer Resolution Officer - JD
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