Customer Service Advisor (Rent Income Support)

Customer Service Advisor (Rent Income Support)
2 weeks ago
Be among the first 25 applicants
To act as the first point of contact, providing initial advice to residents regarding their rent account and rent arrears including annual rent increases and resolve directly the most frequent service requests by; telephone, email, web, and other social media channelsWhere appropriate signpost residents to the most suitable means of financial support depending on their circumstances (Welfare Benefit team for Housing Support Fund payments and Discretionary Housing Payments)To capture accurate and detailed information to pass to the Rental Income Support Officer where a complex enquiry is madeTo access and record actions on the council’s central housing database relevant information and services, for example, to provide an up to date balance on a rent account or order a rent cardTo capture and update relevant customer informationWhere a resident make you aware they are on Universal Credit, reaffirm that they must update their journal to reflect the new charges and dateUpdate the Universal Credit Landlord portal with new rent information within required timescales ResponsibilitiesTo act as the first point of contact, providing initial advice to residents regarding their rent account and rent arrears including annual rent increases and resolve directly the most frequent service requests by; telephone, email, web, and other social media channelsWhere appropriate signpost residents to the most suitable means of financial support depending on their circumstances (Welfare Benefit team for Housing Support Fund payments and Discretionary Housing Payments)To capture accurate and detailed information to pass to the Rental Income Support Officer where a complex enquiry is madeTo access and record actions on the council’s central housing database relevant information and services, for example, to provide an up to date balance on a rent account or order a rent cardTo capture and update relevant customer informationWhere a resident make you aware they are on Universal Credit, reaffirm that they must update their journal to reflect the new charges and dateUpdate the Universal Credit Landlord portal with new rent information within required timescalesRequirementsExperience of working in a customer facing roleEXPERINCE IN RENT INCOME SUPPORTMust have experience working in a housing association or councilContractMonday to Friday 9am to 5pm (Hybrid position 2-3 days in office)Information:Candidate is expected to be logged on the system and telephone ready to start at 8:45am daily.PAYE Via UmbrellaInitial 3 month contract with the opportunity to extendIf you are interested in this position and meet the requirements, APPLY NOW! Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Vox Network Consultants by 2xGet notified about new
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