Customer Service Executive

Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team.

Working hours are Monday – Friday

What you can expect:

• Transport links


• Onsite free parking


• Career progression


• Fun and friendly work environment

Responsibilities:

As Customer Service Execuitve, you will ensure timely and accurate movement off freight and information while providing excellent customer service to both internal and external customers within the Road Freight Department.

• Ensure information on invoices is correct


• Weekly completion of KPI reports


• Handling customer calls and queries


• Track and Trace of inbound shipments


• Ensure excellent customer service to maintain customer satisfaction and retain customers


• Maintain good relationships with internal stakeholders


• Maintenance of customer records


• Handle all complaints and escalated cases until customer is satisfied

Profile:

The Ideal candidate will have –

• Exceptional organizational skill and commercial awareness


• Flexibility and adaptability


• At least one year of experience in a Customer Service role


• Proven experience in the use of Logistics & Transport Management systems


• Proficiency in Excel and Word


• A basic understanding of Road Freight Logistics

If you are interested in the position, please send your CV over to us or contact the office for more information.