Customer Service Representative

We have a brand new opportunity in Hamble for a Customer Service Representative to work on a minimum 6 months plus fixed term contract. This is a fantastic opportunity with flexible hybrid working.

The successful applicant will be part of a small team, working as a Customer Service Representative to drive the customer’s needs and enquiries in order to ensure on-time delivery performance is managed to a high standard by working with multiple teams within the organisation both in UK and with our sister locations throughout the world.

You will be required to develop and grow relationships with regular customer contacts to build credibility and trust whilst ensuring accurate information is provided to key individual both internally and externally.

Duties and Responsibilities:

• Providing back office support for the Hamble Customer Service Team


• Daily contact with the team to support in day-to-day needs


• Preparation of quotes in ERP system based on requirements


• Accurate and timely order processing in ERP system


• Assisting shipping department on deliveries


• Sort out incoming order and forward to responsible team member

Required Skills & Experience:

• Experience in administration work


• Working knowledge in MS Office (Excel, Word and Outlook)


• Process-oriented operation


• Ability to work well under pressure and deal with a large volume of enquiries.


• Good written and verbal communication skills.


• Self motivated with a strong commercial mind set.


• Team orientation

Working Hours:

• 37.5 per week


• Hybrid, flexi 

Benefits:

• 25 days holiday plus bank holidays


• Private Medical Insurance


• Cash Plan


• Contributory pension 


• Life Assurance 

Please apply for more information!