Customer Success Manager

Customer Success. Marketing Technology. Retention. Client Strategy and Satisfaction.
Is this you? If so, keep reading as this could be the role for you!
The Opportunity:
This scale-up SaaS MarTech is continuing to grow and needs to add to its Customer Success team to help manage its increasing client base.
With a range of marketing automation and insight tools, the solution helps marketing professionals make key, intelligent, data-driven decisions to optimize their performance marketing efforts across a range of channels.
As the Customer Success Manager, you will be an advocate for your clients and point of strategic contact for a book of c.50 clients generating around £400k per annum in revenue. Your role is to provide ultimate client satisfaction, help them see value from the range of modules within the platform, and drive retention.
Upsell is a valuable benefit and so if you have that commercial awareness and a customer-centric approach to account growth, this role is perfect.
No longer-term contracts here, clients may operate on a monthly rolling basis and so a firm finger on the pulse and an unbeatable level of service delivered at every touch point are vital!
The Ideal Candidate:
Previous experience in a customer success role, ideally with a marketing-aligned SaaS solution.
A well-versed approach to high-touch, customer management. You will regularly engage with your clients and provide value with every interaction.
A drive and desire to achieve, exceed and grow!
Self-motivated and able to work autonomously.
The desire to learn and improve. No ego’s here!
Prior experience using Planhat is beneficial.
The Package:
A base salary of £40k – £50k plus bonus.
Medical & Dental Insurance
Twice weekly team lunch
And more!
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