Customer Support Engineer - Level Two - Hertfordshire

Job Title:
Customer Support Engineer - Level Two - Hertfordshire and East London
We are looking to recruit a
Customer Support Engineer
in the Hertfordshire and East London, to service customers in the following postcodes: AL, E14, E15, E16, EN
As a
Customer Support Engineer , you will be the face of Sharp Business Systems attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday - Friday, office hours)The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. Experience with Sharp products is highly desirable. A company vehicle is provided, and a full driving licence is required. Responsibilities Delivering, installing and demonstrating machines to customersMaintenance and repairs of multifunctional machinesOccasional work in one of our workshopsAttending training courses and service meetings as requestedResponsible for the completion of all service calls allocatedManaging and protecting stock and consumables in the company vehiclePromoting company products and feeding any relevant information back to the sales department Essential skills Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipmentExperience of networking is requiredExperience with Sharp equipment is very helpful but not essential.Experience with Papercut is advantageous Familiar with working to KPIs or SLAs About Sharp UK
Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
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