Digital Strategist

If you’re an experiencedDigital Strategist who ideally has experience working in a digital agency with an understanding on Digital Experience Platforms, and you are seeking a senior role that positions you as a Digital Business Partner with the ability to shape requirements, influence decisions and truly make a difference while working with a variety of different projects, liaising with the heart of each business, please do read on!
As a Lead Strategist at UNRVLD you will work as part of our strategy team to shape the direction of our client’s digital products and services through a process of consultancy and data-led research.
Using your research and consulting skillset you will work closely and collaboratively with our roster of leading global organisations to help them create, improve, and transform the digital experiences they provide to their customers and the platforms they deliver these on to best deliver on their business goals.
Aside from Client strategy, you will also be involved in the development of UNRVLD. Playing a lead role in new business (supporting sales efforts and strategic guidance), researching, and providing insights to maintain UNRVLD’s technology strategy and working closely with the partnerships team to drive strategic engagement in line with UNRVLD Partnership Strategy
Key responsibilities:
Lead customer-centric digital strategy programmes and ensure these are clearly communicated and understood by both the client and UNRVLD project teams.
Uncover, evaluate and balance business need with customer need to deliver sound and actionable recommendations panning CX, Technology and Marketing.
Structure Discovery Programmes and define appropriate team shapes to deliver them using the most appropriate blend of skills and experience from across the agency.
Design and facilitate Business Stakeholder Consultations to unearth business objectives and user need.
Challenge the thinking of senior business stakeholders, including C-Suite execs and budget holders, to ensure budgets are spent in the right places and the best decisions get made.
Understand, analyse and find insights from multiple differing sources to understand the needs of users.
Formulate and direct qualitative (interview, phone calls) and, design quantitative (survey, trend analysis), customer research to gather insights utilizing the UNRVLD UX Team and/or third-party research partners where appropriate
Conduct desk Research to mine out key insights from credible industry sources to aid decision-making and backup recommendations.
CX-focused Market and competitor research to uncover trends, design patterns, inspiration and best practices.
Technology-focused research to recommend the best fit solution for our clients whilst considering our agency technology offering and skillsets.
Be the voice of the customer for the client, passionately understanding and speaking on behalf of the customer.
Create appropriate diagrams to illustrate technology recommendations with the support from our Solution Architects as required.
Support the Product Owner in defining the core Themes and Epics of the solution.
Convert rich and varied insights, research and analytics into actionable experience principles, product recommendations, propositions and roadmaps.
Drive more strategic engagement with existing technology partnerships to deepen relationships and increase revenue from these in line with the agency Partnership Strategy.
Work with the Partnerships Team to identify prospective partners and validate them in alignment with the Agency Technology Strategy.
Deepen knowledge into new offerings from our current partners to understand the value they can deliver to our clients and disseminate this knowledge to the Sales & Marketing, Accounts and Solutions teams.
Contribute to thought leadership development in the agency including articles, webinars and industry events to develop the UNRVLD brand and increase awareness of our strategic services.
Maintain strong knowledge of UNRVLD’s holistic service offer enabling the promotion of account development opportunities throughout the strategic engagements. E.g. Performance Marketing, Experience Optimisation.
Experience required:
Extensive experience in a Digital Strategist position, ideally within a Digital Agency
Considerable experience in strategic consulting, customer-centric design, service design, design research, business design, or customer experience projects.
An understanding of leading Digital Experience Platforms (e.g., Sitecore, Kentico)
Experience with qualitative and quantitative research and proven ability to use these two sources of insight in parallel to inform and develop findings.
Experience in UX techniques and theory, design principles and user centred design
Desire to work in fast-paced, challenging environment with proven experience working within a cross-functional team structure.
Familiarity with the data, insight and analysis landscape
Impeccable communication skills with a strong focus on collaboration and facilitation skills
Excellent business acumen and a strong strategic and commercial understanding
High-energy, and an intellectually curious individual who can thrive in a high demand, high-performance environment.
Experienced with Microsoft Office (Word, Excel, PP,). Keynote and other presentations software to visually represent your ideas.
A positive attitude with a genuine passion for solving problems and making things better.
A passion for learning about the world, human behaviour, and the motivations that drive people.
We offer:
Excellent competitive salary based on your experience.
Discretionary Professional Services annual bonus
25 days leave with the opportunity to buy and sell through our trading scheme.
Pension scheme
Private Healthcare Insurance via Vitality Insurance
9day Fortnight – work your hours over 9 days and take the 10th day off
Opportunity to work flexibly, we offer a hybrid working arrangement working 2 days per week in your local office
Vibrant, modern offices located in London, Leeds, Manchester, Cardiff, Belfast and Lithuania
Annual team away days
Employee Assistance programme (EAP)
Enhanced Maternity & Paternity
Perk box benefits account, including weekly coffee, monthly cinema ticket and birthday box.
Training and development
Cycle to work scheme
Electric Vehicle scheme
Eyecare vouchers & Annual flu vaccination
Our commitment to diversity, equality & inclusion:
We’re an equal opportunities employer who celebrate diversity and are committed to creating an inclusive environment for all employees.
We want to ensure that our hiring process is accessible throughout, so, if you need reasonable adjustments for any part of the application and interview process, please contact the talent team at ##### to let us know the nature of your request.
About us
UNRVLD is a digital experience and technology agency that puts business outcomes first. We work with results driven organisations of all types and sizes, where digital experience is business critical.
Our mission is to deliver the outcomes organisations need to become truly unrivalled – enabling them to set a new standard within their industry. Our service offer is built around two core pillars of; full digital transformation, including new digital product creation and the optimisation programmes designed to maximise the performance of existing digital platforms and technology.
UNRVLD has a deep and rich digital heritage with over 22 years of market experience. We have some of the best talent in the industry working with us and have never lost sight of who we are and where we want to get to. Our aim is to be as much about people with purpose as it is about the organisations we work for.
We are at a pivotal moment in our journey as we plan significant and strategic growth supported by a highly experienced Executive and Non-Executive Board and, combined with a team of highly skilled, committed, and collaborative individuals driven to deliver valuable business outcomes for the clients we serve.
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