ERP Application Support Consultant

This busy ERP software reseller needs another bright and enthusiastic Support Consultant, who has experience of supporting any ERP or accounting software solution for a perm role near South Mimms. Working conditions are flexible, you will need to be in the office 2 days a week, and can be home based for 3 days, so there is a good balance here, but ideally you will probably live within 90 minutes' drive to make your office days easily commutable. Salary is up to £40k, but there's room for some negotiation on that as they are very open minded.
They are an extremely well run and managed software consultancy, with a long history of providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, and you will find a lot of variety in the products you will be supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors.
Accounting or ERP application support, or something very similar, is essential. So you will have experience supporting solutions such as Intact IQ, Access Dimensions, SAP Business One, Sage 200, Kerridge, Epicor, Dynamics NAV or Business Central, Sage Intacct, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, PS Financials, QAD, Infor LN etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer management, fleet management software or similar.
People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics.
You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA.
Strong communication skills, the ability to multi-task, the desire to help and a personable manner are a must and will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic!
They will ensure you get professional training in their 4 software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. This is a really lovely place to work. To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.
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