Front Office Manager - Sudima Kaikoura

If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Kaikoura Hotel. This is a full time role on our Leadership Team.This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Hotel Manager.You will be able to lead the Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have at least 3 years of relevant experience and previous people management experience is a must.This is a permanent, full time role based at Sudima Kaikoura. The salary rate is $65,000 with a guaranteed minimum of 40 hours per week.The successful candidate will need to possess the following attributes:Confident, well motivated, enthusiastic and calm under pressureTakes pride in work and has exceptional attention to detailFlexible and adaptable in approachAbility to prioritise and work to deadlinesWork to a high standard, accurate and organisedApproachable and flexible & a team leaderA passion for team development and mentoringOrganizational Responsibilities:Environmental, Social, and Governance (E.S.G) CommitmentsOur People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Māori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.RequirementsRequired Qualifications & Responsibilities :NZQF Diploma (ANZSCO Skill Level 2)OR At least three years of relevant experience may substitute for the formal qualifications listed aboveBe responsible for ensuring a smooth check in and out process and guest satisfaction.Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.Oversee safe evacuation of the hotel should the situation arise.Oversee rostersBe available to work all shiftsCurrent LCQ, General Managers, and First Aid CertificateExcellent written and verbal English communication and interpersonal skillsEssential understanding of all Front Office systems and processesStrong leadership ensuring department compliance across Health & Safety, Company Procedures, and legislationReport daily to the team and Hotel ManagerReporting on monthly budgets and P&LsHave a full NZ Drivers LicenseAs an Employer of Choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!Fantastic employee discounts at our hotels, restaurants and spas across New ZealandKaikōura has an attractive work life balance, with close proximity to the sea and marine activities. Surfing, fishing, scuba diving and outdoor adventure are just some of the activities the area boastsStaff uniform and meals on duty providedDevelop your Te Reo and cultural responsiveness with the hotel being part owned by the local iwi and being situated in the growing cultural hub for the South IslandFamily and friends rates within our network of hotelsLong service and anniversary gifts and benefitsFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, please email Roda Mae Aala - Talent Acquisition Assistant at #####
who will be happy to help, between the hours of 8:30am – 5:00pm Monday to Friday.We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.Our ValuesE MANAWANUI ANA MATOU - WE CAREKA WHAI MATOU I TE TIKA - WE DO THE RIGHT THINGKA MAHI TAHI MATOU - WE WORK TOGETHER
Your application will include the following questions:
Desired salary or hourly rate?
Which of the following statements best describes your right to work in New Zealand?
Please provide any details of current, pending or previous criminal convictions unless covered by the Criminal Slate Act 2004,Please note our recruitment process requires all employees to undergo a MOJ Criminal Record Check as part of the pre-employment process.
This role requires you to be able to carry out some manual handling tasks and stand for periods of time. Are you capable of this (either with or without reasonable accommodations)?
Hind Management is committed to accessibility and supporting people with access needs throughout their employment. If you have access need or disability we are happy to work with you towards any alternative ways we can conduct an interview or a work trial, along with setting you up for success once employed.Please use this space to provide any details or support so we can respond accordingly.
I declare, that the information contained in this applicationis accurate and complete. I understand that the truth of the information provided by me is essential and will be relied upon by HIND Management Group.Should my application be successful, I will acknowledge that if I have falsified or withheld any information, this will be grounds for dismissal. I authorize the collection of information from any third party for the purpose of credit and criminal checks, reference checks, and relevant health information.Furthermore, I understand that this application form is a source of information that will be used by HIND Management Group to assist it in considering my suitability for the position applied for and if I am successful, it will be accessed by my managers/supervisors and other company employees responsible for Talent & Culture and payroll, but will not be provided to any other party except on a “need toknow” basis.
Do you have a full, clean NZ drivers licence?
Do you have a General Managers Certificate for the sale of Alcohol?
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