Global Flagship Assistant Store Manager

Founded by our inspiring CEO Connie Nam, Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity, recognise the value of our people & support matters that are important to us - everyone is welcome. To see this in action, check out our Tik Tok.
Alignment to our core values is what we cherish above and beyond anything else. Our 3 core values are:
Grow Together, Celebrate Each Other and Break All Boundaries
We are proud of our journey so far and we're about to embark on our most exciting adventure yet, opening our biggest and most experiential Global Flagship Store right in the heart of Carnaby. A true playground for jewellery lovers.
With our values at the heart, it will represent everything we stand for as a business - innovation, premiumisation, playfulness & integrity.
WHAT'S THE MISSION?
As an inspirational leader you will partner with your Store Manager to deliver a memorable and engaging in-store experience that lifts the bar on all others, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand.
WHAT DOES SUCCESS LOOK LIKE?
Experiential Retail
Partner with your Store Manager to lead by example on the shop floor, ensuring the team delivers exceptional customer experience through our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative. Deliver a world class experience like no other, continuously breaking boundaries to always strive for that next step ahead of the curve Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community Inspirational Reverse Leadership
Partner with your Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles Adopt a reverse leadership approach in partnership with your Store Manager to inspire continuous growth to your team through training, coaching, and frequent reviews A clear and confident communicator, you're comfortable with delivering feedback to your team on the shop floor, observing & delivering in the moment Cross-functional collaboration
Partnering with your Store Manager to drive a commercially strong store, you will lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction WHAT WOULD YOU LIKE FROM ME?
This role is suitable for anyone at a Senior Assistant Store Manager or Junior Store Manager level A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you You have a warm presence and your energy is infectious and authentically inspires those around you You have the ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and stakeholders at all levels. You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
WHAT WE DO FOR YOU:
£35,000 base salary + bonus Product Allowance + Friends & Family Discount 28 days holiday + 1 day/yr service Many Socials and Awards evenings to celebrate our amazing team Personal Financial Coaching Sabbatical after 3 years service Increased parental leave after 2 years service We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
To find out more about this incredible new store and opportunity, take a journey with Sophie & Tamia to meet some of our team...
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