Global Head of Client List Screening Operations (Payments Operations) - Executive Director

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Job Description
This is an amazing opportunity! The role reports directly to the Global Head of Screening Operations (RTB) and is accountable for delivering all aspects of the Client List Screening (CLS) services. The CLS organization is a global team with locations in multiple states and countries around the globe. In this role, you will lead a 100+ member organization.
As the Global Head of Client List Screening Operations - Executive Director, you will be accountable for the front to back services offering for all Client List Screening (CLS) functions. Due to the level of regulatory oversight and the potential reputational risk to JPMorgan, the disposition process must be well controlled, timely and accurate. The CLS team screens JPM clients and associated parties against various internal and external lists such as: Sanctions, Negative Media, and Politically Exposed Persons. Both services provide foundational services to the Compliance organization. Specifically, the teams support the firmwide Sanctions, AML, and KYC programs. Global conditions will require you to prepare the CLS team for significant growth and change given regulatory demands are diversified and ever more complex, the JPMorgan business is growing in volume and product complexity, while Artificial Intelligence and Machine Learning (AI/ML) bring unique ways of working and managing risk.
Payments Operations (PO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank and provides its services to the Payments line of business. The environment is dynamic and fast paced, the marketplace is growing consistently, and regulators drive significant and often contradictory change.
Job responsibilities
Builds and maintains a highly functional and high performing executive team while overseeing day-to-day operations
Optimizes the Operating Model to manage risk effectively, improve quality, and reduce time to market; minimizes cost year-on-year, creates sustainability, resiliency, and scalability in a fast-moving environment
Partners with Technology, AI/ML, Product and Change the Bank (CTB) teams to ensure operational readiness for solutions that better protect the Firm, reduce false positives, expand capacity, and increase automation
Influences program level decisions to successfully execute upon the Regulatory, Compliance and Business agendas while building in capabilities to support key business objectives
Is accountable for Operational Risk of the entire Transaction and Client List Screening functions, while ensuring smooth delivery of Screening service and offer clients opportunities to improve Screening outcomes
Measures What Matters, specifically key performance indicators (KPIs) related to established SLAs and Objectives & Key Results (OKRs) to maximize outcomes
Partners with the Business to develop and improve services, systems, business processes and procedures, including planning for growth and expansion
Ensures satisfactory internal audits, external exams, and compliance testing; responsible for ensuring RFIs are actioned in a timely fashion and execution of service complies with Firmwide Standards
Develops policies, procedures, performance objectives and standards that improve alignment to regulatory and control standards
Identifies and implements new processes or capabilities that drive improved quality, as well as idea generation (people, process, technology) to drive innovation
Delivers critical services cost-effectively, with compelling ROI to augment the services / offerings in line with product strategy and operations priorities
Required qualifications, capabilities, and skills
Vast experience in delivering operations services
Possesses sufficient knowledge of payment products and related regulatory landscape
Promotes an inclusive work environment, respecting individuals at every level and exemplify the highest standards of ethics and integrity
Leverages a flexible leadership style, with the ability to influence in a broad set of circumstances
Have an interest in cultural change and the curiosity to understand differences in cultural needs across our global firm
Demonstrable capability in leading high functioning and high performing global teams, across multiple countries and cultures
Expeditious and detail orientated, in managing risk and other time critical responsibilities with proven experience distilling complex business requirements down to the essential components
Passionate about continual service improvement, creates environments to identify and solution efficiencies in business processes while challenging the status quo
Communicates in a way that meets the needs of multiple audiences (firmwide, executive, regional, LoB, location) and leverages existing and emerging communication channels and tools to deliver a first-class communication strategy
Promotes partnership, encourages collaboration, and strong stakeholder management: connection, communication & collaboration
Intellectually curious: passionate about the subject matter and keen to grow a detailed knowledge of the screening & regulatory landscape through relevant research, data analysis and solutioning
Preferred qualifications, capabilities, and skills
Experience in leading operations teams in Compliance and/or Payments related activities
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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