Head of Clinical Assurance and Improvement - WCA

.Home-Based, with occasional travelPermanent, Full timeBetween £60,000 - £70,000 per annum for HPs (dependent on experience) and £80,000 - £90,000 per annum for doctors (dependent on experience). Plus, company car, bonus and private medical insuranceHere at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.As the head of clinical assurance and improvement you will be responsible for the clinical oversight and clinical leadership of the WCA element of the Health Assessment Advisory Service (HAAS) contract and will play a key role in engaging with the Department for Work and Pensions (DWP) on assuring the quality of report outputs. This will include managing the case review and dispute mechanism of the contractual measure of quality and disseminating learnings from this to the organisation.Reporting directly into the Head of Quality and Clinical Standards, you will work with clinical and operational leaders within WCA and the wider HAAS to ensure that quality assurance and improvement activities are integrated in a way that delivers results for claimants, the DWP and for Serco.Your main responsibilities: Lead on the development of Clinical Governance, Quality Improvement, and clinical assurance activities within their scope of practice. Analyse and interpret highly complex professional, clinical governance, healthcare quality and DWP data. Upskill and train senior clinical quality professionals. Ensure that all Clinical Incident and safeguarding issues are appropriately investigated and reported, supporting the respective leads in these areas. Establishing positive relationships with the DWP independent Audit (IA) function Support the Training and Development function to ensure that training plans and training content within the contract reflect clinical governance priorities and ongoing factors identified as risk areas. Develop a culture of clinical governance within WCA delivery, ensuring that clinical governance is at the heart of delivery in both strategic and operational planning terms. Leads the development and review of the quality improvement plan within their professional scope. Achieving clinical objectives whilst operating flexibly in an environment of change and prioritising activities accordingly to meet the demands of the organisation. To manage/ influence staff to ensure that work is co-ordinated effectively to ensure that all areas of service are integrated within a clinical governance structure. What you'll need to do the role: Relevant clinical or medical professional registration Approved status as a WCA disability assessor Extensive experience in coaching, clinical support, and clinical audit within WCA Knowledge of, and experience of discussing cases with DWP independent audit team and / or managing the independent audit sample. What we offer Up to 6% contributory pension scheme A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more. A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. Up to 25 days annual leave plus bank holidays Company car Bonus scheme Private healthcare
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