Patient Administrator

The location of this role is in Sandwell & The usual shift pattern is 3 x 12 hrs shifts per week Monday to Sunday.
InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.
As a Patient Administrator you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.
What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business.

We are looking for someone who has:

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach.

You should apply if you have experience:

• Working in a fast-paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT Packages
• Working independently and as part of a wider team.

InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. What you will do:
As an InHealth Patient Administrator, using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.
What you are responsible for:

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
• Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
• Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
• Checking the pre-authorisations for insured patients
• Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
• Assisting in the completion of month end administrative procedures for the management team
• Participating in governance activities, audits, personal development and team meetings
• Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
• Maintaining a clean and safe working environment
• Complying with ISO standards in respect of information security management
• Reporting all incidents and complaints in line with company policy.

We are looking for someone who has:

• Skill in administration processes and proficient with Microsoft packages
• Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• The ability to conduct themselves in a professional manner with both patients and colleagues
• Good listening skills with an ability to present information in a logical manner
• The ability to demonstrate an appreciation of patient care and confidentiality
• An understanding of data protection and its importance in the workplace
• A proven level of accuracy and attention to detail
• Flexibility in their working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.

You should apply if you have experience:
 

• Working within a customer or patient focused environment
• Using Microsoft packages and other IT systems
• Using effective communication skills with people
• Working with multi-skilled colleagues as part of a multi-disciplinary team.

 
What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About The Company
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.