Patient Support Advisor - Billingham/Darlington

Not Specified
What the role involves
We are currently looking for a Patient Support Advisor/Receptionist to work between our Darlington and Billingham Clinic working Monday, Thursday and Friday .
Here are just some of the reasons we think you will want to come and
work with us at Queensway Orthodontics:
First orthodontic practice in UK to be certified CSR Gold for our team
work supporting charity, community and protecting the environment
First practice in the UK to offset plastic used in our invisalign cases.
Unique partnership with Kidscape anti-bullying charity
Charming, witty and talented team
Largest Specialist Provider of Invisalign in the UK
Exceptional career opportunities with lots of flexibility – we have seen team members go on to be Orthodontic therapists, teamleaders, managers and complete lots of training courses and qualifications – all supported and rewarded
Amazing, all digital practices with lots of gadgets and cool stuff
In house CPD programme and access to online CPD platform for all your training needs
A nice hoodie and reusable coffee cup because the small things matter
Everyone says they are great though don’t they?
Don’t just take our word for it. Here is what some of our existing teammembers:
"I've worked at QO for 3 years. I joined as a nurse and then moved into a compliance role. I love it. you never get two days the same." Caroline - Clinical Govanance Co-ordinator.
"Queensway has always been a place of opportunity for me. I was hired 5 years ago and ive just moved into my 5th job role, I love to explore how I can change Queensway for the better, and the people I work with are amazing too!" Chantelle - Business Operations Coordinator.
By the way, our patients think we’re great too.
We have 600+ five-star reviews!
AND we were voted best place to work in the North East in 2018
So what is in it for me?
All the usual stuff, we think we run a relaxed, super safe and wellorganised practice but that should go without saying. We also know thatour team need looking after so how does this sound:
Part of the Better health at work programme – making sure we are doing all we can to look after the health and wellbeing of the team
Perk box benefits – LOADS of discounts at all your favourite food, shopping and travel destinations as well as a free online GP services and mental health support.
Life insurance (because well, you know)
Paid volunterring and study days
Personal finance training (we think you should know about pensions and mortgages and want to help our team make good decisions)
Paid time for cancer screening appointments.
Additional annual leave for every 5 years of service.
OK, we will even put money in your account via a transparent pay scalethat reflects skills and responsibilities, with fantastic career developmentopportunities. (But we know that a great job is more than just money).
So what do I need to do?
Get in touch - really simple. Even if you just want to find out more, arethinking about a change, want to keep in touch or ready to make the nextstep in your career – just call, email, DM or write to us. We are not fussy!While you are thinking about it you can meet our existing team, see someof our amazing patients’ stories and Queensway Stars , discover all ourQueensway Cares Commitments at
Essential Experience:
Excellent spoken and written communication skills
Experience of working in a fast-paced, customer focused environment
Proficient computer skills in outlook, word and excel
Beneficial Experience/Qualifications:
Experience in either a nurse or receptionist role
Experience of using patient relationship management (CRM) system
Desirable skills are:
showing high attention to detail.
Ability to work independently
Focused
Ability to learn and acquire new skills
What we need from you
Not Specified
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