Senior Business Travel Consultant - Sports

Senior Business Travel Consultant
Destination Sport Travel - Business TravelManchester/home hybrid working
Here at Destination Sport Travelwe provide business travel services to a number of major sporting clubs & federations .
Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas.We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting team of growth across the business, and as a Senior Business Travel Consultant you will work alongside our highly skilled teamto process booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards. In addition, the senior consultant will offer support to the Team Manager, deputise in their absence, and support with training new starters.
No two days are the same in our Sports team, but on a typical day you will
Deputise for the Team Manager in their absence ensuring that the branch continues to run efficientlyAssist the Team Manager in supporting consultants with any training needs, and assist and support with new starters ensuring the buddy scheme is effective and the starter is integrated into the teamAssist the Team Manager to identify opportunities for growth within your branch
Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
Take ownership of complex customer enquiries received in writing or
over the telephone
Offer a variety of flight options, explaining fare rules when Booking
flights
Convert general enquiries into actual
bookings utilising all the tools and technology available.
Monitor queues and ensure all
communication both written and verbal is professional, accurate and
conducted in a timely manner.
Offer
advice regarding destinations, best/most cost-effective carriers etc. .
Take
ownership and responsibility for all client queries handled until
successfully concluded
Support any commercial agreements which are in place.
Ensure the highest level of customer service is offered to internal
and external customers at all times
Log and deal with customer complaints and reduce future issues,
escalating where necessary.
Accurately process data and issue invoices to ensure compliance
with ISO standards.
Maintain and Develop relationships with key clients.
Utilise
account management skills in order to retain and grow business
Ensure
that full support is given to the key preferred suppliers.Support any commercial agreements which are in place.Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.Accurately process data and issue invoices to ensure compliance with ISO standards.Achieve own sales target and lead by example at all times
Our ideal candidate will
Have extensive experience working as a Business Travel
Consultant
Haveexperience booking flights, and coordinating bookings
Experience dealing with high
volumes of email and call requests, processing complex travel bookings
Have excellent Worldwide travel
knowledge
Be proficient in using travel booking systems,
including use of a GDS
Be computer literate with experience of
Microsoft office
Have excellent customer service skills
Have theability to work within a team environment to achieve team/department
objectives
Have exceptional communication skills both verbal
and written
Be well organised and quick to prioritise
workload
Have the ability to think logically and consider all
relevant aspects with strong analytical skills
Be flexible with the ability to
prioritise tasks in line with business objectives
Have the ability to work under
pressure and work to tight deadlines
Experience working with sports travel would be desirable but isn’t essential
So if you are looking for your next challenge, please get in touch we'd love to hear from you!
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