Service Advisor

Find jobs in the automotive retail industryNEW SERVICE ADVISOR JOBReading, BerkshireSalary: 29k basic + 4k bonus + benefitsWe are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.Ideally you will have some service / aftersales experience and a full UK DL.Responsibilities of the Service Advisor / Aftersales Advisor :* Deal with customer needs face-to-face and over the phone with a professional and friendly approach* Work in Progress (WIP) control for the workshop* MOT and service scheduling* Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer* Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract* To promote additional workshop services/repairs where applicable* To identify and add parts to WIPs* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers* To ensure parts are ordered/requisitioned once relevant authority is receivedThe perfect Service Advisor / Aftersales Advisor will have:* Excellent customer service skills* Excellent interpersonal, verbal and written communications skills* Proven organisational and administration skills* Proactive approach to work* Able to work to deadlines* Problem solving skills* Technical knowledge* Analytical skills including working with statistical and costing information* Ability to work in a fast pace environment and multitask both alone and part of a teamThe hours for the Service Advisor / Aftersales Advisor role are based on a 40 hour working week.To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytimeAdvertising your job vacancies with the IMI is an ideal solution to fix your recruitment needs at low cost.
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