Service Transition Manager

Service Transition Manager - Hybrid

Harvey Nash is currently recruiting for a permanent role with our client, a leading organisation in the manufacturing industry who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic Service Transition Manager to join the team and have instant impact by driving new capabilities and emerging technologies.

The role:

1. Design and Develop Services: Responsible for creating and evolving new services that meet business requirements and align with the overall IT strategy.
2. Transition Management: Oversee the smooth transition of services from development to production, minimizing disruptions and ensuring optimal performance.
3. Continuous Improvement: Regularly analyse service performance data to identify and implement enhancements throughout the service lifecycle.
4. Collaboration and Seamless Design: Work closely with IT, business units, and service providers to ensure a cohesive service design and transition process.
5. Adherence to Standards: Maintain strict governance over the design and transition phases, following industry standards and best practices

The candidate:

1. Service Management Expertise: Possess in-depth knowledge of IT service management frameworks, particularly ITIL, with a focus on service design and transition.
2. Project Management Skills: Demonstrate strong abilities in project management, including leading complex service transitions across both agile and waterfall methodologies.
3. Change Management Acumen: Proven track record in effectively managing change, ensuring smooth service implementation, and minimizing disruptions.
4. Collaboration and Influence: Exhibit the ability to collaborate with diverse stakeholders and influence decision-making processes.
5. Analytical and Problem-Solving: Leverage strong analytical skills to identify service improvement opportunities and address challenges during service design and transition.
6. Risk Management and Compliance: Apply experience in risk assessment to ensure adherence to industry best practices, audit requirements, and company policies throughout the service lifecycle.

Please apply now or contact me directly for a confidential conversation:

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Service Transition Manager - Hybrid