ServiceNow ITOM Technical Consultant

ServiceNow Technical Consultant - ITOM - ServiceNow - Discovery - CMDBMy client are looking for a ServiceNow Technical Consultant to join the business on an initial 6 month contract.The ServiceNow Technical Consultant will initially undertake an assessment of the current Discovery capability and existing coverage achieved via the roll-out of ServiceNow ITOM (IT Operations Management) Discovery & Visibility. This will also involve completing a Gap analysis between ServiceNow ITOM discovered data and other known data sources, and working with the business to remediate and close this gap. Key ResponsibilitiesEnsure ServiceNow ITOM Discovery configuration is completed and verified to achieve maximum visibility, whilst being operationally efficient, with no detriment to the integrity of the infrastructure.Work with the Managed Service Provider (3rd party) to ensure the effective support of the ITOM capability, developing good relations and helping to define the support processes.Support and guide the Business Units to achieve maximum visibility of the assets under their management, through identification and addressing gaps in the Discovered data in the CMDBProvide support and training to Business Units in their use of ITOM (Discovery)Produce reports on the percentage coverage of assets in the ServiceNow CMDB against total known assetsRecommend additional data source integrations, where desirable, to address gaps in CMDB data.Act as a brand ambassador for the Tech Transformation team and play an active role in positively shaping how transformation capabilities are perceived by the wider businessExperience requiredExperience of the wide use of ServiceNow ITOM module specifically including the Visibility and Discovery capability, including the administration and configuration of the module.Excellent data analysis skills comparing multiple sources of data to identity gaps and recommend plan and monitor steps to remediate.Experience of the use and configuration of ServiceNow CMDB, Hardware and Software Asset Management capabilityExcellent analytical skills including an ability to anticipate and highlight potential issues and opportunitiesAbility to engage, build relationships with and influence senior leadership and key business stakeholdersPossesses exceptional communication skills, with the ability to engage different audiences at all levelsServiceNow Technical Consultant - ITOM - ServiceNow - Discovery - CMDB
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