Technical Solutions Consultant

IntroductionJOIN US! We are expanding and seek people to join our European team!THE OPPORTUNITY – Technical Solutions Consultant - PermanentAbout SymphonyAI Retail: SymphonyAI Retail is the leading provider of AI-powered solutions for retail businesses worldwide. Our flagship product, Store Intelligence, revolutionises the way retailers optimise their operations, enhance customer experiences, and drive revenue growth through advanced Computer Vision AI.Location: Flexible (Extensive Travel Required) Job DescriptionResponsibilities:Collaborate with clients to gather technical requirements, understand the underlying business data processes, identify technical challenges and develop solutions to address those.Configure and customise the Store Intelligence platform to meet client-specific needs and objectives. Working with the product/technical teams to translate the customer business needs into product design and development specificationsLead technical implementation projects from inception to completion, ensuring on-time delivery and adherence to project scope and budget.Provide technical expertise and guidance to clients and internal teams throughout the implementation process.Conduct system integration and testing to ensure smooth interoperability with client systems and third-party applications.Evaluate system performance and monitoring related system index to ensure solution stability. Troubleshoot technical issues and provide timely resolution to ensure minimal disruption to client operations.Deliver comprehensive training sessions and documentation to empower clients to effectively utilise and maximise the value of our solutions.Act as a trusted advisor to clients, offering insights and best practices for leveraging AI-powered technologies to drive business outcomes.Collaborate with cross-functional teams including product development, sales, and customer success to drive continuous improvement and innovation.Requirements:Proven experience in a similar role within the retail industry, preferably with exposure to AI projects or other technology implementations.Strong proficiency in configuring and customising SaaS and other enterprise software solutions.Deep understanding of retail operations and processes, particularly in-store operations, and customer experience management.Experience with AI and machine learning technologies is highly desirable.Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and prioritise tasks in a fast-paced environment.Willingness to travel extensively (up to 75% of the time) to client sites regionally and internationally.Fluent in English; proficiency in another European language is a plus.Why SymphonyAI Retail? Start-up spirit within a large international company. Exciting technology including Artificial Intelligence. Communication, Innovation and Collaboration are among our watchwords.We will support and explore your ideas: if you can do it better, we want you to show us! Our teams comprise incredibly talented and passionate people who love what they do We will support your career growth and development. Other useful information: Permanent, full-time position.Competitive annual salary with bonus.Generous benefits package.Home based role with travel to UK/European based clients.Opportunities for professional development and career advancement within a rapidly growing organisation.Join SymphonyAI Retail and be part of a dynamic team driving innovation and transformation in the retail industry. Apply now to embark on an exciting career journey with us.
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