Technical Writer ›

At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its journey. To drive towards this ambition, we are looking for a Technical Writer to produce and maintain high-quality technical documentation that contributes to the overall effectiveness of our policies, procedures, and processes, and to develop instructions for the use of our IT systems and services. The role of a Technical Writer is a new to Aztec and we are seeking someone who can help shape, refine, and develop this capability going forward.Reporting to the Technology Change Director, you will be key member the Office of the CDO (Chief Digital Officer) working collaboratively with our Applications, Cloud, Service Delivery and Client Facing teams to make our products easier to use and our procedures and policies easier to follow. You’ll research and transform complex technical concepts, specifications, and procedures into high-quality software documentation that meets user needs.You will provide modern Technical Writing expertise and your ability to evaluate and analyse information is second to none, helping people understand complicated instructions. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive high standards in our documentation.You will explain how things are used in a way that is easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides.The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role. For our Tech teams, remote, flexible working is the norm, along with occasional trips to our other offices.Key responsibilities:Design, develop, review, and publish high-quality technical documentationLearn complex work from research, self-learning, training, and shadowing seniors, work under minimal supervision on advanced, unstructured, and complex work, and seek limited guidance for resolving conflicts and delivering in sync with multiple teamsDevelop and maintain strong collaborative relationships both across Technology, the wider business, and senior stakeholders. Become a trusted advisor to client teams in the use of our products and services and help them achieve their clients’ goals and needsChampion and drive the role of the Technical Writer, developing the role, its remit and capability as part of the OCDO. Design, develop and implement its own contributing strategies to align with the goals of the team and department. Potential to grow the capability in the future, influencing resourcing needs and budget requirementsImprove the quality of content, adhere to the established standards and guidelines, and deliver on time, and design, develop, review, and publish high-quality technical documentationObtain a deep understanding of products and services to translate complex information into simple, polished, and engaging contentWrite user-friendly content that meets the needs of the target audience using language that positions our users for successDevelop and maintain detailed libraries of appropriate reference materials, including research, usability tests, and design specificationsEvaluate current content and develop innovative approaches for improvementDevelop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentationWrite and edit technical documents such a procedural documentation, user guides and manuals. reference manuals, RFI/RFP responses, and product manualsDetermine the type of publication that will best serve the project requirementsDevelop in-depth knowledge of how our systems and products are being utilised across our business teams. Seeking ways to drive usability, adoption and efficiency through the development and creation of high-quality procedural, user guides and technical documentation that is easy for our users to understand5 years + experience working in a similar role as a technical writer / authorAbility to quickly grasp complex technical concepts and make them easily understandable in text and picturesExperience documenting Standards and Policies (Security Standards, BCP/DR documentation, Application Development documentation)Editing skills – proofreading, content review, structure and style, tone of voice, technical vocabularyInformation Design - visually and verbally represent information (including facts, graphs, statistics, tables, and figures) in the most accessible way, understood by the specific audienceInformation Architecture - structure and organize information in the most user-friendly wayTypography - arrange and present written word most appropriately and legibly depending upon the type of technical documentUser persona targeting – always thinking about the best user and client experienceFamiliarity with professional authoring tools, structured authoring, and component content management systemsExceptional verbal and written communication skills, able to influence and engage at all levelsStrong working knowledge of Microsoft Office, O365 and cloud technologiesDesire to ‘own the role’, develop its reach and valueAbility to work on own initiative with little day to day guidance / managementBachelor’s degree in English, communications, journalism, or a related field would be advantageousFinancial services experience would be highly regarded, as will awareness of regulatory and IT controls such as ISAE, 27001 ISO, PCI DSSFull work rights are required. We are not offering visa sponsorship for this role Who are we?
Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.
We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:
Discretionary bonus scheme plus Managers Incentive bonuses Flexible, hybrid workingPrivate medical insurance, including eye carePermanent health insuranceLife assurance (death in service and critical illness benefit)Worldwide travel insuranceAbility to work abroad for up to 3 weeks per annumHealth and wellbeing programmesSignificant investment into your personal and professional developmentWe will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
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