Trade Finance - Operations Manager - Vice President

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Job Description
Join the Trade & Working Capital Operations and be a part of fast growing team!
As a Trade Finance - Operations Manager - Vice President in Operations you will support and be the back-up for the regional operations lead in Europe Middle East and Africa. You will be responsible for matrix management of the regional operations team across a large number of different countries and locations. You will be responsible for oversight of all staff in support of Trade and Working Capital operations in branches (Madrid, Frankfurt, Riyadh, Johannesburg) and Service Delivery Windows (Lagos, Cairo, Istanbul, Dubai). You will build and maintain relationships with key operational management partners in India and Manilla. You will engage and build strong partnership with internal groups where we have dependency (credit, risk, ref data, KYC), to deliver service excellence.
Job responsibilities
Partners with the sales and service teams to deliver operational support to clients; Handhold transactions through the lifecycle to meet bespoke client requirements
Ensures a smooth workflow, coordinate with internal partners, and expedites urgent or complex transactions
Maintains a client focused approach, engages team members in best practices, exercising sound judgment, based upon knowledge and experience, at all times
Drives the people agenda in the region with focus on manager excellence and Diversity and Inclusion activities; helps to build an inclusive culture
Monitors quantity and quality of work to meet established objectives
Reviews and recommends new methods and procedures for process improvement and efficiency
Takes ownership for operational issues and leads through to resolution
Maintains a controlled and compliant operating environment through partnership with regulatory and control teams
Ensures that all transactions are processed in accordance with documented SOPs and comply with internal operating standards, with Customer Service Levels and with Industry Rules and Standards
Maintains oversight for timely execution of projects and initiatives in Operations
Required qualifications, capabilities, and skills
The role requires progressive leadership with ability to communicate at all levels
Ability to influence at different levels without formal reporting lines
Experience of managing managers; previous experience of managing people / operation and client
Experience of managing in a complex regulatory environment essential
Ability to analyse complex procedures and established processes for process improvement
Self-motivated confident decision-maker with the ability to demonstrate leadership and establish credibility at a senior level
Excellent interpersonal skills with ability to appropriately engage and influence change at all levels
Able to effectively prioritise against a complex set of business demands and demonstrate delivery against multiple objectives
Drive for innovation through transformation of process and user tools
Ability to work under pressure, prioritise appropriately, meet deadlines and balance multiple demands simultaneously
Preferred qualifications, capabilities, and skills
Strong working knowledge of the guidelines for processing Trade Finance products
CDCS certification
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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