Cloud Support Manager (M365 / Azure)

Job title: Cloud Support Manager (M365 / Azure)

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Salary: £50,000 - £70,000 DOE

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Location: UK Remote

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Clearance Required: SC Clearance (*applicants need to at least be eligible)

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This is a great opportunity for a Support Manager to join a leading Microsoft Gold Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. You will get to work in a collaborative team at the forefront of digital transformation working with the latest cloud technologies (M365, Azure & AI / Co Pilot)

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The Cloud Support Manager is responsible for leading the cloud support team and overseeing the performance, availability, and maintenance of cloud infrastructure. This role involves managing the day-to-day operations of cloud-based systems, ensuring customer satisfaction, providing technical guidance, and collaborating with cross-functional teams to enhance cloud service offerings.

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Key Responsibilities:

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• 5+ years of experience in cloud infrastructure support or management, with ideally 2+ years in a team lead / management role
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• Strong technical background in Microsoft 365 and Microsoft Azure
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• Proven experience in incident management, support processes, and operational excellence
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• Skills in ITSM
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• Strong knowledge of Microsoft Endpoint Manager
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• Strong knowledge of Microsoft Intune, such as the use of configuration and compliance policies and the packaging of complex applications
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• Strong knowledge of the Microsoft Security and Compliance feature set
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• Experience of supporting Azure infrastructure
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• Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS)
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Nice to have:

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• Microsoft 365 / Azure / Power Platform certification
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• ITIL certification in service management
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What's on offer:

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• Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
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• Offer ongoing training, certifications, and pathways to advance your career within the company
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• Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment
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• Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do
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• As a Microsoft Partner, you'll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem
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Click apply or get in touch with Joe Bigsby on 0203 826 6747 or #####

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Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy