Complaints Specialist

Role - Complaints Specialist
Location - Hinckley
Salary - £26,000
SF Recruitment are current recruiting for a long standing client in Hinckley who are looking to add a Complaints Specialist to their team. As the Complaints Specialist you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing focused solutions.
Day-to-Day Responsibilities as the Complaints Specialist
- To be the key person for receiving member complaints and retention opportunities
- To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint's procedure
- To ensure that all member complaints are thoroughly investigated through discussion with the member and appropriate internal staff
- To ensure that all member complaints are resolved in a timely manner and at all times focused on member resolution and retention
- To understand all member databases and systems to adequately investigate and respond to the member
- Accountability for obtaining a prompt response to member queries, service issues and requests to cancel
- Review of member complaints to produce an effective handover where applicable to Credit Control
- Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate
- To liaise with the Business Development Manager regarding clarification of the members contracted service provision
- To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines.
- To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests
If you feel you have the right skills for this role please apply today or contact me directly on (url removed)