Customer Service Advisor

Job Opportunity: Customer Services Advisor - Temp to Perm Opportunity

Location: Sovereign House, RG21 4FA
Contract Type: 3 months, Temp to Perm Opportunity
Working Hours: Monday - Friday, 09:00 - 17:00 (37 hours per week)
Pay Rate: �12.60 per hour

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and have experience using multiple IT systems? If so, we want to hear from you!

Key Responsibilities:

• Handle all inbound transactional customer queries across various communication channels, meeting agreed service levels and targets.
• Conduct outbound customer interactions as needed, ensuring a professional and effective experience.
• Resolve customer queries promptly and accurately, aiming for first-contact resolution.
• Utilise available systems, knowledge bases, and resources to ensure optimal outcomes.
• Maintain high-quality customer data in platforms like D365 and other relevant systems.
• Support compliance management within your defined responsibilities.

Skills and Experience:

• Proven experience in building customer relationships, primarily over the phone, within a contact centre or similar environment.
• Proficiency with MS Office, administrative tasks, and maintaining databases.
• Ability to navigate and use multiple IT systems efficiently.
• Strong communication skills and the ability to manage a wide range of customer interactions.

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