Customer Service Agent (Hybrid)

Morgan McKinley is looking for experienced Call Centre Agents - Customer Service professionals for a number of Contact Centre - Customer Services roles working on a hybrid basis for a awesome business based in East Grinstead, West Sussex. The main purpose of the Customer Service - Contact Centre Agent job is to provide an excellent Customer Service at all times, handle customer enquiries and resolve complaints via Inbound calls, outbound calls, e-mail, web chat etc.

Location: East Grinstead, West Sussex - hybrid working - 2 days office

Salary: £25,500 + excellent benefits + 25 days holiday + bank hols

Customer Service Agent duties:

• Answer customer calls and handle queries


• Respond to customer emails and live web chat


• Provide a high level customer service at all times


• Handle customer complaints

Skills & Experience:

• Must have previous experience of customer service, ideally working within a busy Call Centre / Contact Centre environment


• Good communication skills


• Have a confident, empathetic approach to customers

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.