Customer Service Specialist, Lloyds Banking Group - GLASGOW
Posted 18 hours ago
- Hamilton, Lanarkshire
- Any
- External
- Expires In 3 months
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHSTeleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM. We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign Here is all you need to know…Start Date: Various January 2025Salary: From £11.44 per hour Job Type: Full Time - PermanentWorking Hours: 40 hours per week (including training) Training hours 09:00am – 17:30pm Monday – Friday Operational hrs after training - Fully flex 07.00 - 23.00 Mon - SunTraining: 2 weeks based in Glasgow, City Park.Joining the team: First 3-months working on-site in Glasgow
then opportunity to choose on-site or at-home working whichever suits you best.Here are our key benefits…Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling Fantastic opportunity for those interested in progressing a career in finance Genuine career progression opportunities through our supported internal development programmesLength of Service and monthly recognition awardsLife Assurance CoverSupported Pension SchemeEnergy, Insurance and Broadband support through our Perks at Work PlatformUp to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and AsdaUp to 40% off Cinema tickets including Odeon, VUE and CineworldUp to 10% off mobile products including Apple and SamsungExclusive TP offers for Mobile Phone contracts with EE and VodafoneWho we are looking for… A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing nature Excellent verbal communication skillsA good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detailConfident in making decisionsSelf-motivated and able to affectively problem solveInterpersonal skillsBe driven to work towards achievable targets What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contactSupporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking supportHelping customers that may be going through financial difficulty and debit card supportPromoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of servicesProblem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customersEnsure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customerAbility to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority
then opportunity to choose on-site or at-home working whichever suits you best.Here are our key benefits…Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling Fantastic opportunity for those interested in progressing a career in finance Genuine career progression opportunities through our supported internal development programmesLength of Service and monthly recognition awardsLife Assurance CoverSupported Pension SchemeEnergy, Insurance and Broadband support through our Perks at Work PlatformUp to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and AsdaUp to 40% off Cinema tickets including Odeon, VUE and CineworldUp to 10% off mobile products including Apple and SamsungExclusive TP offers for Mobile Phone contracts with EE and VodafoneWho we are looking for… A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing nature Excellent verbal communication skillsA good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detailConfident in making decisionsSelf-motivated and able to affectively problem solveInterpersonal skillsBe driven to work towards achievable targets What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contactSupporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking supportHelping customers that may be going through financial difficulty and debit card supportPromoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of servicesProblem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customersEnsure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customerAbility to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority