Customer Service Supervisor *Insurance sector

Are you a highly motivated and enthusiastic individual with a passion for delivering exceptional customer experiences? Our client, a leading company in the insurance sector, is seeking a talented Customer Service Supervisor to join their team. If you thrive in a fast-paced, customer-focused environment and have a knack for problem-solving, then this is the perfect opportunity for you!
Please find all the details below:
Job title:
Customer Service Supervisor
Location: Ashford, Kent. Your own transport is required for very occasional holiday/cover in Tenterden and Dover.
Salary: £30,000-£33,000 DOE
Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.
Hours: Monday - Friday, 09.00 - 17.00
Exceptional Benefits:
A supportive and friendly working environment
26 days annual leave plus bank holidays
Birthday day off in addition to annual leave
Option to buy/sell 5 days holiday per year
Health Cash Plan
Death in Service
Pension
Free Parking at all of the offices
Fortnightly fruit deliveries
Team lunch provided once a month
Team social events twice a yearYour responsibilities as the Customer Service Supervisor would be to:
Lead a team of dedicated customer service representatives to ensure a seamless and enjoyable customer experience.
Monitor and evaluate team performance, providing regular feedback, coaching, and support to drive continuous improvement.
Handle escalated customer inquiries, complaints, and complex issues to ensure resolutions are achieved in a timely manner.
Collaborate with cross-functional teams, including sales, operations, and underwriting, to identify customer pain points and implement solutions.
Develop and enforce customer service policies and procedures to maintain high service standards.
Conduct regular training sessions to enhance the skills and knowledge of the customer service team.
Stay up-to-date with industry trends and best practises to identify opportunities for process improvements.Requirements for this position:
Previous experience in a customer service role and within a supervisory capacity.
Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
Strong problem-solving and decision-making abilities to handle complex customer issues.
Proven leadership skills, with the ability to motivate and inspire a team.
High-level organisational skills and the ability to prioritise tasks in a dynamic environment.
Proficiency in CRM software and other customer service-related tools.
Knowledge of the insurance sector is highly desirable.
A supportive and collaborative work environment.Next steps:
If you are ready to take on the challenge of leading a customer service team and making a positive impact on customer satisfaction, then we want to hear from you! Apply now and join our client's dynamic organisation as their Customer Service Supervisor. Your exceptional leadership skills and dedication to customer service will contribute to their continued success!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
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