Inbound Sales Assistant

We are recruiting for an experienced Customer Sales Assistant for a well established supplier of commercial bathrooms and washrooms based in Poole, Dorset.

The business is a family-run organisation boasting year-on-year growth, which is ideal for applicants looking for career progression opportunities.

Salary: £30k per annum depending on experience.

Additional pay:

• Bonus scheme
• Commission pay (uncapped realistic OTE £35k - £45k per annum)
• Performance bonus
• Quarterly bonus

Hours of Work:  Monday to Friday Either 7.30am - 4.00 pm or 8.30am - 5.00pm

Location: Office Based, Poole, Dorset

Benefits

• 
  
  
  
  • Additional leave
  • Casual dress
  • Company events
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Private medical insurance
  
  

Job Summary

Reporting to the Sales Manager, the purpose of the role is to assist in the sales process with the aim of helping to develop and retain new customers and increase sales turnover.

Responsibilities

• Inbound sales and order processing (No cold calling).
• Responding to customer enquiries and consulting with them on the most appropriate products for their project.
• Maintaining a specialist approach - we sell a niche product, and customers will value your product training and guidance.
• Communication with customers through telephone and online contact.
• Client relationship management.
• Estimating/quoting based on customer needs.
• Chasing Customer quotes and staying in touch throughout a project's duration.
• Negotiating rates with customers and suppliers to win orders.
• After-sale Project Management includes liaising with colleagues to ensure customer satisfaction.
• Client relationship management.
• Customer Service.

Requirements

• Minimum qualifications of GCSE English and Maths at grade C and above are desirable
• Full Driving Licence
• Applicants should have a background and experience in sales and customer service working within an office environment.
• Full IT literacy and proficient use of the Microsoft Office suite of products, particularly Word and Excel, are desirable.
• As part of the sales team, you will win project orders where continual communication is expected to keep customers well informed of the progress of their orders.
• Willingness to become involved in other office duties will be required. The ability to liaise with and create relationships with customers is essential.
• Experience working within an office-based sales team is desirable. You will be motivated and driven by working towards monthly targets.

To apply for this position please submit an up to date CV and alternatively please call Alan or Monika for more details about the company.