IT Manager

I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support.�
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In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals.�
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Key Responsibilities:�
Helpdesk Management:�

• Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues.
• Maintain effective communication protocols to keep users informed on issue status and progress.
• Develop escalation procedures to manage complex technical problems efficiently.
• Ensure accurate documentation and timely resolution of support tickets.

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Team Leadership & Development:�

• Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment.
• Conduct performance reviews and provide ongoing training to enhance team skills.
• Identify skill gaps and organise continuous learning opportunities for the team.

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Technology & Systems Support:�

• Drive the adoption of new and existing technologies to support business needs.
• Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation.
• Collaborate with other departments to ensure IT systems align with operational goals.

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IT General Duties:�

• Develop and maintain IT documentation to standardise processes and improve troubleshooting.
• Manage onboarding and offboarding processes, including device setup and configuration.
• Oversee IT inventory and stock management, ensuring timely procurement of equipment.

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General Responsibilities:�

• Promote a positive and growth-oriented culture by modelling openness and honesty.
• Identify opportunities for process improvement and innovation in IT support.
• Support the strategic direction of the IT department and perform additional duties as needed.

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About You

• Proven experience leading an IT support team in a fast-paced environment.
• Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support.
• Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)
• Active Directory and Windows Server/Windows Desktop OS
• Networking (DHCP, DNS, VLANs, VPN)
• Cloud technologies (OneDrive, SharePoint)
• ERP systems, 3CX Telephone Systems, and iOS support
• Mimecast and data backup solutions

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Next Steps: Apply Now!