IT Technician

Location: Cambridge (CB25)

Duration: Permanent

Salary: £22,000 - £24,000

Job Reference: 35529

Polytec are looking for a hard-working IT Support Technician to support the infrastructure services of a leading communications company based just outside of Waterbeach.

Key Responsibilities:

* Prioritisation and triage of desktop service incidents

* Use of telephone, web and in-person channels to troubleshoot and resolve IT issues

* End to end management of support requests, ensuring completion in a timely and professional manner

* Proactively diagnosing reported faults and ensuring resolutions to Hardware and Software issues are dealt with promptly

* Business support for MS365 applications

* Contribute to enhancement projects and engage with team members to aid the Teams performance and deliverables

* Write, review and develop IT procedures and documentation

Requirements:

* Level 3 Information Communication Technician certificate

* GCSE Maths and English

* Familiar with help desk ticketing software

* Entry level work experience in IT service delivery

* First-rate customer service, communication and problem-solving skills

* Keen interest in technology and how things 'work'

Please contact us as soon as possible for more details or apply below!