Operations Coordinator - Audio Visual

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Operations Coordinator to be a key part of our London team, representing proAV and working onsite, taking full responsibility for looking after the day-to-day administration, onboarding, invoicing, and billing.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced AV Operations Coordinator to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

Scheduling:

• Assisting Operations Team build the weekly Rota


• VCCM intake – taking information from VCCM (customer facing booking form), scheduling Zoom webinars, creating EMS entries (support reservations), and sending confirmations.

 

Resource:

• Onboarding: Onboarding of badged (CW) resources


• Permit Vetting: Permit Vetting (PV) resources


• ePermits: Tracking PV resources and status on ePermit


• Checking overtime forms for correct recharging


• Requesting and scheduling additional resources

Invoicing:

• Quotes and cost centre confirmation


• Ariba orders

Billing:

• Cost-centre reconciliation


• Checking validity of cost centres for EMS recharging


• Checking international cost centres each month and updating EMS where there is an alternative UK cost centre


• Manual invoicing process ownership


• Chasing up and escalating aged debt


• Collecting and sending all information necessary for Monthly Billing

General:

• Requesting quotes for travel and confirming cost centres


• Arranging purchase orders for suppliers


• Collecting/validating engineers expenses following international travel


• Travel

About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.