Restaurant General Manager

Position Overview:

We are looking for an experienced and passionate restaurant and bar general manager to oversee operations. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.

Key Responsibilities:

Operations Management:

- Oversee daily operations to ensure seamless service and quality standards.

- Manage staff rostering, holiday requests, and payroll tasks.

- Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.

- Maintain operational knowledge of the EPOS system and make necessary updates.

Customer Service:

- Prioritise customer service and guest needs in decision-making.

- Address and resolve complaints, escalating when necessary.

- Ensure the team proactively gathers and addresses allergy information.

Team Leadership and Development:

- Lead, motivate, and manage front-of-house and bar staff.

- Conduct appraisals, manage performance, and handle staff absences.

- Implement and document training programs for all team members.

- Delegate tasks based on business needs and staff capabilities.

Requirements:

- Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.

- Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.

- A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.

- Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.

- A passion for food and beverage, with knowledge of culinary and mixology trends.

- Familiarity with industry software and technology, including POS systems and inventory management software.

Relevant qualifications in hospitality management or a related field are desirable.

Benefits:

- Competitive salary and performance-based bonuses

- Opportunities for career advancement and professional development

- Employee discounts on food and beverages

- Health and wellness benefits

- A dynamic and supportive work environment