Scheduler / Operations Coordinator

My client is a leading local business with over 25 years experience of designing, supplying and installing high-quality air ventilation and heat recovery systems to both the domestic housing sector and light commercial market. Their customer focused approach has seen them become a trusted partner to many contractors, developers, self-builders and social housing organisations across Northern Ireland and beyond. They now seek to recruit a Scheduler / Operations Coordinator to oversee and manage the setting of service appointments, installations and maintenance call outs. This role ensures that field technicians and installation crews are efficiently coordinated whilst maintaining a high quality service to customers. Role will involve: - Scheduling of service appointments and installation work. Communicate with customers to confirm appointment times. Manage resources and plan stock to fulfil scheduled jobs. Monitor team schedules to maximise efficiency and minimise downtime. Maintain accurate records on company systems, ensuring all work orders are up-to-date and correctly logged. Act as the main point of contact for field technicians and customers. Monitor service delivery times, team efficiency and customer satisfaction. You will have the following: - Have strong organisation skills with good attention to detail. Be a multi-tasker who enjoys working to deadlines. Possess excellent communication and interpersonal skills. Demonstrate sound problem-solving and decision-making ability. Be IT proficient and experienced in MS Word, Excel etc. Having a geographical knowledge of NI is an advantage. Ideally, youll have 2+ years experience in scheduling, dispatch or operations co-ordination; preferably in the HVAC, ventilation or construction industries. Starting salary of £30,000 plus bonuses. Hours of work are Mon-Fri 9-5pm or 8-4pm from smart offices near Castlewellan. 28 days holiday, pension. Retirement Plan Options. Health, dental, and vision insurance. Office-based with some remote / hybrid coordination options. Interested? Contact Bill Ashe at Staff Source by sending in your CV using the apply link. Skills: Scheduling Coordination Planning Benefits: Work From Home