Technical Support Scientist - Gateshead

CK Group are recruiting for an entry level position as a Technical Support Scientist, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead and is a permanent role with Mon-Fri day time working hours.�
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The Role
This role is to ensure customers have the highest quality technical support, responsible for ensuring the experience of all customers and business partners, exceeds industry standards.
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Responsibilities:

• Logging, investigating, and resolving customer complaints related to electrophoresis and haemostasis equipment and assays.�
• Ability to design, carry out and report complex scientific investigations.
• Communicate complex scientific information effectively.

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Essential Skills:

• BSc in a scientific discipline
• Enthusiastic and hardworking
• Excellent organisational skills
• Ability to prioritise and meet deadlines
• Team oriented mindset
• Ability to design, carry out, and report complex scientific investigations
• Communicate complex scientific information effectively
• Excellent customer service skills
• Working knowledge of Microsoft office
• Available for occasional travel within the UK

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Desirable Skills

• Previous experience in a technical support role
• Understanding of laboratory healthcare and / or in vitro diagnostics
• Knowledge of Haemostasis, Immunology, Haematology, or Biochemistry
• Understanding of Laboratory Information Systems (LIMS) / networking solutions
• Full UK driving license

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Apply:
It is essential all applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.