1st Line Support

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?

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We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Welwyn on a 6 month contract basis (inside IR35).

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Our client requires a proactive, problem-solving IT Technician / 1st Line Support to provide vital technical support to over 2,000 end users. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:

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• Free parking onsite
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• Fun company events
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• 25 days holiday per annum + recognised bank holidays
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You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements:

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• Experience in using ITSM systems to log and track incidents.
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• Ability to identify and escalate recurring issues to relevant teams.
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• Excellent team working skills to build strong relationships and collaborate effectively.
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• Eagerness to learn and acquire new technical skills with a curious mindset.
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• Previous exposure to enterprise solutions like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial.
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• Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous.
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• Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable.
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In this role you will be working in and amongst various areas of the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for:

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• Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users.
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• Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach.
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• Log and track end users' incidents using ITSM systems, adhering to SLAs.
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• Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation.
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• Build and configure computers for new starters and upgrade existing users' laptops.
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• Provide both reactive and proactive maintenance support in a face-to-face customer service environment.
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Job Title: IT Technician / 1st Line Support

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Location: Burgess Hill

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Salary: £20.00 - £22.56 (UMB) per hour

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Full Time

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3 Month Contract (Inside IR35)

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For more information about this IT Technician / 1st Line Support role, please contact Chloe McCausland at Clearline Recruitment.