- Surbiton, Greater London
- Permanent
- £40,000 to £70,000 /Yr
- Standard
- Expires In a month
Cloud Support Engineer (Third Line) up to 70k/ Hybrid
Location: Hampton Wick / Hybrid (UK)
Department: Service Delivery
Contract: Permanent, 37.5 hrs/week
Role Overview
Seeking a Cloud Support Engineer to manage and support Azure cloud deployments, troubleshoot escalated technical issues, and enhance system efficiency through automation and proactive monitoring.
Key Responsibilities
Support & Troubleshooting
Act as third-line support for complex technical issues.
Resolve application, data, and cloud infrastructure problems.
Proactive Monitoring
Monitor cloud resources (CPU, memory, storage) to prevent downtime.
Implement alerts and dashboards to track system performance.
Development & Automation
Write and optimise SQL scripts for data analysis and issue resolution.
Develop C# scripts/tools for automation and troubleshooting.
Cloud Management
Oversee Azure deployments for high availability and cost optimisation.
Adjust configurations to maintain performance and resource efficiency.
Collaboration & Documentation
Work with development and support teams for seamless issue resolution.
Maintain internal documentation and knowledge-sharing resources.
Required Skills & Experience
Proven experience in third-line support for cloud-hosted solutions.
Strong Microsoft Azure knowledge (monitoring, resource management, cost optimisation).
Advanced SQL skills (query writing, debugging, optimisation).
Proficiency in C# for application troubleshooting and debugging.
Understanding of application, database, and infrastructure troubleshooting.
Experience with monitoring tools (Azure Monitor, Application Insights, etc.).
Supporting a B2B Azure Cloud environment.
Desirable Skills
Experience with DevOps tools (Azure DevOps, CI/CD, Terraform).
Knowledge of AWS, Google Cloud, or hybrid environments.
Familiarity with ITIL practices (incident, problem, and change management).
Personal Attributes
Strong problem-solving skills and ability to handle critical incidents.
Excellent communication skills, able to explain technical issues clearly.
Proactive, self-motivated, and service-driven.
Security-conscious and focused on building resilient solutions.
Willingness to learn new skills and contribute to team growth.
Ability to work out of hours if required (police vetting necessary).
Benefits
Private Medical Insurance
Birthday Off
Option to purchase additional holiday days
Employee Assistance Programme (24/7 support)
Early Friday finish (2pm)
Hybrid working where applicable
Pension scheme (via NEST)
This role offers the opportunity to work in a dynamic environment, solving complex technical challenges while contributing to a mission-driven organisation.
Apply Today!
Location: Hampton Wick / Hybrid (UK)
Department: Service Delivery
Contract: Permanent, 37.5 hrs/week
Role Overview
Seeking a Cloud Support Engineer to manage and support Azure cloud deployments, troubleshoot escalated technical issues, and enhance system efficiency through automation and proactive monitoring.
Key Responsibilities
Support & Troubleshooting
Act as third-line support for complex technical issues.
Resolve application, data, and cloud infrastructure problems.
Proactive Monitoring
Monitor cloud resources (CPU, memory, storage) to prevent downtime.
Implement alerts and dashboards to track system performance.
Development & Automation
Write and optimise SQL scripts for data analysis and issue resolution.
Develop C# scripts/tools for automation and troubleshooting.
Cloud Management
Oversee Azure deployments for high availability and cost optimisation.
Adjust configurations to maintain performance and resource efficiency.
Collaboration & Documentation
Work with development and support teams for seamless issue resolution.
Maintain internal documentation and knowledge-sharing resources.
Required Skills & Experience
Proven experience in third-line support for cloud-hosted solutions.
Strong Microsoft Azure knowledge (monitoring, resource management, cost optimisation).
Advanced SQL skills (query writing, debugging, optimisation).
Proficiency in C# for application troubleshooting and debugging.
Understanding of application, database, and infrastructure troubleshooting.
Experience with monitoring tools (Azure Monitor, Application Insights, etc.).
Supporting a B2B Azure Cloud environment.
Desirable Skills
Experience with DevOps tools (Azure DevOps, CI/CD, Terraform).
Knowledge of AWS, Google Cloud, or hybrid environments.
Familiarity with ITIL practices (incident, problem, and change management).
Personal Attributes
Strong problem-solving skills and ability to handle critical incidents.
Excellent communication skills, able to explain technical issues clearly.
Proactive, self-motivated, and service-driven.
Security-conscious and focused on building resilient solutions.
Willingness to learn new skills and contribute to team growth.
Ability to work out of hours if required (police vetting necessary).
Benefits
Private Medical Insurance
Birthday Off
Option to purchase additional holiday days
Employee Assistance Programme (24/7 support)
Early Friday finish (2pm)
Hybrid working where applicable
Pension scheme (via NEST)
This role offers the opportunity to work in a dynamic environment, solving complex technical challenges while contributing to a mission-driven organisation.
Apply Today!