2nd/ / 3rd Line IT Support Engineer

2nd / 3rd Line IT Support Engineer Hybrid-working – WFH (x2 days) + Portsmouth (x3 days)Up to £32,000 per year Plus excellent company benefits (including Employer Pension and BUPA)The Opportunity: My client working within the retail sector are currently looking for a couple of 2nd/3rd Line support engineers. The primary function of this role is to provide support and guidance to the service desk and support their customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPOS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. Skills and Experience:A minimum of 3 years’ experience in an IT support roleA proven track record in managing customer relationships and providing excellent customer service in a customer delivery environmentSound understanding of EPOS operations as well as business related processes and proceduresUnderstanding of Server/Client setupsUnderstanding of TCP/IP Networking principles for troubleshooting purposeExperience in using VNC and other remote access toolsExcellent technical knowledge of PCs and desktop hardwareExperience of Microsoft SQL ServerExperience of all Windows Operating SystemsExperience of Microsoft Services and Web ServicesKnowledge of routers and switches, as well as firewallsTCP/IP Experience Please call John here at ISR on 07719 919 860 to learn more??