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2nd Line Engineer
2nd Line Engineer
2nd Line Engineer
Posted a day ago
- Newcastle upon Tyne, Tyne and Wear
- Any
- External
Job Title: 2nd Line Engineer
Location: Newcastle (full-time onsite)
Salary: £30,000 - £35,000
Industry: Retail
About the Company
Our client, a well-established and growing retail organisation based in Newcastle, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.
Role Overview
As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.
Key Responsibilities
Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
User Support: Assist end-users with technical queries, offering remote and on-site support as needed.
Key Skills &...
Location: Newcastle (full-time onsite)
Salary: £30,000 - £35,000
Industry: Retail
About the Company
Our client, a well-established and growing retail organisation based in Newcastle, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.
Role Overview
As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.
Key Responsibilities
Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
User Support: Assist end-users with technical queries, offering remote and on-site support as needed.
Key Skills &...