2nd Line IT Engineer

Job Description2nd Line IT EngineerLocation: Caerphilly (Hybrid after probation)Salary: £28,000 - £35,000 per annum + benefitsPlease note a full Driving Licence and access to your own transport are essential to this role.Are you an experienced 2nd Line Engineer looking for your next career move and interested in working with a Microsoft Partner? If so, keep reading.You'll be designing and delivering cloud solutions to new and existing customers, providing additional cloud expertise in supporting and delivering public cloud technologies such as Office 365 & Azure. In addition, you will be one of our technical engineers, leading varied IT delivery projects.Day to day you'll:Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as requiredExperience with Microsoft 365 Administration and TroubleshootingSupport the roll-out of new applications and deal with escalations from our team of IT TechniciansYou'll have experience of:Deploying and supporting Office 365 solutionsImplementing Microsoft Azure (IaaS) solutions & Windows Server Technologies including VirtualisationConfiguring/supporting storage area networksTesting and evaluating new technologyExcellent telephone manners and communications skills with a strong customer service focusIf you are interested in discussing this opportunity send your CV (even if it's not up to date) and your availability to talk to: or message me on LinkedIn.