The following job is no longer available:
2nd Line IT Support Engineer
2nd Line IT Support Engineer
2nd Line IT Support Engineer
Posted 2 months ago
- London, Greater London
- Any
- External
- Expired - a month ago
We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Forest Gate, East London.
MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen
to progress and succeed.
The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.
We are searching for a talented 2nd Line IT Support Engineer to be based on-site in East London.
2nd Line IT Support Engineer - Primary Activities:
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Incident and problem management - taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
Provide solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLAs
Responsible for achieving agreed service levels
Responsible for ensuring that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels
2nd Line IT Support Engineer - Qualifications & Knowledge:
2+ years of experience within the IT sector either for an MSP or within the Education sector
Strong experience with Google Workspace
Experience of working in a customer facing role
GCSE Maths & English
Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)
2nd Line IT Support Engineer - Skills & Experience:
Install, configure and troubleshoot
Active Directory
Google Workspace
Firewalls, routers & VPN’s - install, configure & troubleshoot
Office 365 - Create accounts and troubleshoot issues
Switches - Install and configure, setup VLAN’s, tagging and troubleshoot issues
Some highlights of working with my client:
Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations, and exams
One-to-One training
Company healthcare available
Monthly performance-related incentives - including additional holiday days and vouchers
Social & team building activities
MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen
to progress and succeed.
The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.
We are searching for a talented 2nd Line IT Support Engineer to be based on-site in East London.
2nd Line IT Support Engineer - Primary Activities:
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Incident and problem management - taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
Provide solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLAs
Responsible for achieving agreed service levels
Responsible for ensuring that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels
2nd Line IT Support Engineer - Qualifications & Knowledge:
2+ years of experience within the IT sector either for an MSP or within the Education sector
Strong experience with Google Workspace
Experience of working in a customer facing role
GCSE Maths & English
Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)
2nd Line IT Support Engineer - Skills & Experience:
Install, configure and troubleshoot
Active Directory
Google Workspace
Firewalls, routers & VPN’s - install, configure & troubleshoot
Office 365 - Create accounts and troubleshoot issues
Switches - Install and configure, setup VLAN’s, tagging and troubleshoot issues
Some highlights of working with my client:
Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations, and exams
One-to-One training
Company healthcare available
Monthly performance-related incentives - including additional holiday days and vouchers
Social & team building activities