2nd Line IT Support Engineer

Are you passionate about IT Support and seeking an exciting new opportunity?

Our Client is a rapidly growing health care organisation and we are supporting their recruitment for an experienced 2nd Line Support Engineer who excels in customer service. This role offers the chance to join a company that is transforming health care with cutting-edge IT solutions.

The Role

As a 2nd Line Support Engineer, you will provide technical assistance to ensure the smooth operation of both the IT solutions and the wider business. You will address technical issues (hardware, software, OS, databases and networks) and contribute to the overall success of the IT team.

Responsibilities:

• Provide technical support for IT-related queries, ensuring quick and effective resolution.
• Diagnose and troubleshoot technical problems, aiming to minimise disruption.
• Maintain high levels of customer service to ensure client satisfaction.
• Collaborate with the IT support team to enhance processes and user experience.

Requirements:

• A proactive approach to IT support and a genuine desire to help users.
• Strong communication skills to effectively interact with both technical and non-technical staff.
• Knowledge of Windows OS, databases, and hardware.
• Ability to work under pressure, efficiently handling incidents and faults.

This role requires regular office presence in Newcastle Upon-Tyne. If you are passionate about IT support and eager to make a difference in health care, apply now!