2nd Line IT Support Engineer

2^nd Line IT Support Engineer - Winnersh

A 2^nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required.

Key Skills Required:

• Previous escalation support
• Windows Server administration & troubleshooting
• Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online)
• Azure Virtual Desktop
• General networking troubleshooting - TCP/IP, DNS, DHCP
• Full UK Drivers licence is essential

This is a customer-facing role working with an approachable and supportive management team, who encourage active learning and support their staff to develop towards their goals through on the job and online learning. As a company who foster development, this is your ticket to work your way up the career ladder and grow within the business.

Roles and responsibilities:

• Provide 2nd line support for all customers via phone, email or face-to-face
• Provide an escalation point for 1st line colleagues.
• Offer technical guidance aligned with industry best practices for both clients and internal teams.
• Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
• Identify and drive through opportunities for improvement/change via the Service Improvement.

With this opportunity, you will achieve

• Starting salary up to £29K DOE
• 29 days annual leave (inc. Bank Holidays)
• Contributory pension scheme
• Plenty of training and development opportunities
• Plus much more

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1^st line, 2^nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, reading, berkshire, padworth, bracknell, maidenhead, basingstoke

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